I am writing to give you feedback following my stay last night at your hotel. This is the third or fourth time I have stayed for the one night when I visit my team in West Lakes. I have to say that the service you provide is just excellent, your staff and I mean all your staff are extremely friendly, nothing is a problem to them and they are always courteous and polite. Last night when I arrived there was no parking spaces but one of your staff in reception very kindly offered her space as she was about to leave shortly. This morning I needed to leave early so I checked out at around 6.30am and asked your staff if I could have some cereal and a cup of tea as the restaurant didn’t open until 7.00am, again this was not a problem and was dealt with easily and efficiently. The hotel is real value for money and its accommodation and food is of the highest standard, but the people you have working for you complete the picture for me. A fantastic customer experience, please feedback to all your staff and keep up the great work. Thank you and hope to see you soon
I had been on holiday to the Lakes with my two children and parents. We dined in your bar Wednesday & Thursday tea time and thought it was so good I had to write to praise you all. The food was absolutely delicious, service was attentive, friendly and had a ‘nothing is too much trouble’ attitude. We were wary of bringing two small children into your establishment but they were welcomed and looked after brilliantly which was great. If we ever visit again the Trout will most definitely be on our list to do again and I wouldn’t hesitate to recommend to my friends. I am still dreaming of your Steak & Ale Pie !
I just wanted to write and pass my thanks and appreciation to your friendly and ever helpful staff during my stay at The Trout Hotel. I travel a lot on business and stay in many different hotels both in the UK and overseas and perhaps the greatest compliment I can pay you is that it feels like I am staying with friends and family when at The Trout. Whether it was the bar staff advising on wine by the glass or bottle, or the breakfast team helping with a bacon sandwich in a travel bag for my drive down to Manchester early on Thursday, nothing was too much trouble and always delivered with a smile. When you are frequently away from home on business, nothing could be nicer. Thank-you!
On Behalf of Amcor Flexibles Cumbria, I would like to thank The Trout Hotel for making the Long Service Awards Dinner on Friday 8th February 2013 a memorable evening. The food was excellent; please convey my thanks to the Chef and Kitchen Staff. I would also like to thank all the dining room staff for the faultless service which contributed to a relaxed atmosphere where everyone was able to enjoy themselves. As organizer of the Dinner, I would like to thank you all for the help and support given to me during the months prior to the event.
Can I just thank the Trout Team for a brilliant night last night, the food, the staff where all fantastic!! You can see why this hotel is probably the best in Cumbria, once again thank you.
Sonya Dixon Anyon
“Would like to say a massive thank you to James and the staff at the Trout Hotel for a fantastic evening and helping my fiancé propose to me on valentine’s day”
Just returned from a fabulous two night stay this weekend, I know we can do rave reviews on various social sites but I would like to drop you a few lines to thank you for everything over the last two days. The food was exceptional thank you for your upgrade the room was lovely. Where I work is very stressed out environment and from time to time you need that few days to sit and relax. Once again thank you, I am sure you must be exceptionally proud of your four star hotel and all the staff that work hard to make this hotel successful
“Just wanted to thank you for a really enjoyable Christmas Day lunch. The food was lovely and the atmosphere was very warm, even towards the four young children in our party. The children’s menu worked very well for them and we all left relaxed and refreshed.”
Andy Perry & Jayne Notley
We would have no hesitation in recommending The Trout to anyone who wants a genuine first class hotel with exceptional levels of customer care and exquisite surroundings. We will be returning to The Trout at the earliest possible opportunity.”
“Having visited The Trout Hotel earlier this year, we decided to once again treat ourselves to another visit. I would like to thank your entire team for a most enjoyable stay. The warm friendly greeting from your reception staff is mirrored by each and every staff member we can in to contact with.
Mr P Marjoram
“I have lost count of the times I have stayed at the Trout whilst making business trips to the area over the past 2 years. I would not stay anywhere else. I have been treated very well every time. Great hotel going forward, lovely staff.”
Mr & Mrs Robinson
“Top marks to all of the team. All of the staff were extremely helpful and pleasant. When we asked for anything it was done willingly. A very nice stay that will be remembered for a very long time.”
Robert and Joyce Frost
The room was extremely comfortable with all that you would expect at a four star hotel. The restaurant food was exceptional in quality and presentation and deserves very special praise, particularly on a busy Saturday night when kitchen resources can be at a premium.
“I and a party of 3 others stayed in your Hotel for 2 nights last week, Thursday & Friday. On behalf of us all I would like to say how enjoyable our stay was. Food, accommodation and the staff were all excellent. We would certainly stay again. Thank you very much.”